Gillum's Service & Repair FAQ's

1. Question: What brands of power equipment does Gillum's service?
Answer: Virtually all brands of outdoor power equipment can be serviced or repaired by Gillum's Service and Repair in addition to some brands of air-compressors.

2. Question: Can I drop my equipment off at Gillum's for repair or service?
Answer: Absolutely, Gillum's Service and Repair welcomes walk-in customers and pledges to maintain the best repair/service.

3. Question: I need a new blade for my push mower, can I purchase that part from Gillum's?
Answer: Yes, Gillum's has a large assortment of service and repair parts as well as accessories available for over the counter purchase.

4. Question: Can Gillum's work on my small engine even though it might not be used on a lawn mower or string trimmer?
Answer: Yes, Gillum's can repair the small engine on anything from a compressor to a generator to an industrial pump.

5. Question: Does Gillum's offer pick-up and delivery service?
Answer: Gillum's will schedule a time to pick up your equipment from your residence, repair it in our service center, and then return it to you. $45 a pick-up within 25 miles. $2.00 per loaded mile after that.

6. Question: What should I do when my gas product will not start?
Answer:

  • You need to ensure you have fresh fuel (less than 30 days old).
  • Ensure the spark plug wire is attached to the spark plug.
  • Ensure the spark plug is clean and in good condition.
  • Ensure the battery is fully charged. (if applicable).
  • Review the starting procedures outlined in the operator's manual including the proper operation of the safety features of your unit.

7. Question: What should I do to prepare my gas product for long-term storage (over 90 days)?
Answer:

  1. Fuel System Preparation Note: A fuel stabilizer/conditioner is most effective when mixed with fresh gasoline. Add fuel stabilizer/conditioner to the fuel tank. Run engine for five minutes to distribute conditioned fuel through the fuel system. Stop engine, allow it to cool, and drain fuel tank or run the engine until it stops. Restart the engine again and allow it to run until it stops. Either choke or prime the engine, restart it a third time and allow it to run until it stops. Continue to attempt to restart the engine until it will no longer start.
  2. Cylinder/Piston Care A. 4-cycle engines Remove the spark plug and add about one tablespoon of oil through the spark plug hole. Slowly rotate engine several times using starter rope or key starter to distribute oil. Reinstall spark plug, but do not connect spark plug wire. B. 2-cycle engines Slowly pull recoil starter until resistance is felt due to compression pressure, then stop. Release starter tension slowly to prevent the engine from reversing due to compression pressure. This position closes both the intake and exhaust ports which prevents corrosion of the cylinder bore.
  3. Tighten Fasteners and Clean Tighten screws, bolts and nuts as needed. Repair or replace damaged parts. Clean unit thoroughly.
  4. Battery (if applicable) Remove the battery from the unit and fully charge prior to storage. Store battery in a cool, dry place.

8. Question: What is the proper way to mulch? How do I mulch?
Answer: When mulching, make sure the mulch baffle and/or mulch plug is in place and that the proper mulching capable blade(s) is (are) installed on the mower. Cut no more than 1 ½" off of the blades of grass at a time. Trying to mulch clippings of greater length than this will cause the clippings to clump up beneath the deck and not become mulched properly.

9. Question: Why am I leaving an uncut strip of grass with my riding tractor?
Answer:

  1. The wrong size blades have been installed.
  2. The blades are installed upside down. *Please make certain that you have the correct blades and they are installed properly.
  3. The blade tips are worn. To correct this, replace the blades.

10. Question: How much oil and how much gas do I mix for use in my two-cycle engine?
Answer: Unlike four-cycle engines that have a separate oil reservoir for lubricating the engine, two-cycle engines are lubricated through the combustion cylinder by mixing specially formulated oils with the fuel. Most major brands of two-cycle oil will perform adequately when properly mixed in accordance with the engine being used. "Synthetic blends" of two-cycle oil are generally cleaner burning and better for the environment. Please contact oil manufacturing companies for more information on these two-cycle oils. Check the engine operator's manual for the proper product fuel mix ratio. Then mix the fuel and oil properly in a separate container before filling the fuel tank of your engine. Remember that fuel has a short shelf life, so unless the user is planning to use large amounts of fuel we recommend that two-cycle fuel is mixed in 1 gallon (or 4 liters) batches. DO NOT USE any fuel that is over 30 days old. Please contact the local municipal government regarding the proper disposal of unused fuel in your area. Please use the mixing charts below to determine the correct amount of oil and gasoline to mix for the appropriate engine fuel: oil ratio.

Mixing RatioOil / U.S. Gallon (128 oz.)Oil / Imperial Gallon (160 oz.)Oil / 4 liters (metric)
16:18 oz10 oz.0.250 liter
24:15.33 oz.6.4 oz.0.160 liter
32:14 oz.5 oz.0.125 liter
40:13.2 oz.4 oz0.100 liter
50:12.5 oz.3 oz.0.080 liter

11. Question: How do I jump-start a riding mower?
Answer: IMPORTANT: Engines equipped with Electronic Fuel Injection fuel delivery systems should not be jump-started. Please contact the engine manufacturer to verify if jump-starting a particular model engine is recommended BEFORE attempting this process. NOTE: These instructions are prepared for use by trained technicians who are experienced in the service and repair of equipment of the kind described in this publication, and are not intended for use by untrained or inexperienced individuals. Such individuals should seek the assistance of an authorized service center. There are a few ways to jump-start a battery on these riding mowers. To jump-start a riding mower with another riding mower with a charged 12-volt battery may be used. If you happen to have an uninstalled, fully-charged 12-volt marine or automobile battery, this may also be used to jump a riding mower. If the tractor is to be jump-started from a battery installed in an automobile, make sure that the automobile engine is not running during this procedure. If running, an automobile engine can put out amperage levels that are too high for the riding mower. These high amperage levels can cause damage to the riding mower battery and/or electrical system. When jump-starting a 12-volt battery, the positive(+) terminal on the source battery should be connected to the positive (+) terminal on the subject battery. Then the negative (-) terminal on the source battery is then connected to the metal frame of the subject vehicle. After the unit is started, the cables are disconnected in reverse order. If further assistance is needed, please "click on" the service dealer locator link at the top of this page.